HASSLE-FREE 14 DAYS RETURNS
We're confident that you'll fall in love with your item as soon as it arrives. But if, for any reason you wish to return an item, you may do so within 14 days of receiving your item for a refund (except for bespoke and made-to-order pieces).
Returned items must be in a resalable condition (for example not have been partly or fully assembled, or incurred any damage when hung on a wall) and you are responsible for their safe return including the cost of postage. We can collect for a pre-agreed fee (usually £100 depending on item size/weight/fragility) or you can arrange to return items yourself.
We will replace items that arrive faulty or damaged for free. If you decide you do not want a fault-free replacement item, the item will be considered an unwanted item and you will be liable for the return cost.
We will only accept returns if items have all of their original packaging as that is how we can ensure the item is adequately protected on its way back to us. If items are not returned in their complete original packaging, we withhold our right to refuse a refund/return.
If you cancel an order that has already been shipped, or if we fail to deliver an order because you are not at home or there are access difficulties that we have not been made aware of in advance, we may deduct delivery costs from the refund owed.
CANCELLING DISCOUNTED ORDERS
If a discount was provided when you placed your order, we'll have provided this based on you spending a certain amount with us. If any part of the discounted order is subsequently returned, this will lower your spend with us and therefore may make you ineligible for the discount. As such, we reserve the right to remove the whole discount provided on your full order from the refund you are due. Please contact us to discuss this if you wish to return part of a discounted order.