STANDARD LEAD TIME INFORMATION
HANDMADE FURNITURE ORDERS
For all handmade to order items such as beds and sofas we are currently working to an estimated lead time of 6-8 weeks for all upholstery products. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed. We are also working on a 6-8 weeks lead time for our dining set collection.
For large items we offer our very own two-man delivery and installation service to ensure that your precious new furniture arrives safely and is installed correctly so you can get on with enjoying it! Please note our white glove service on larger items is subject to an additional cost.
Our furniture delivery & installation service includes: -
- A specialist 2 person delivery team
- Flexible delivery scheduling to suit you
- A 2-3 hour delivery slot.*
- Track the progress of your delivery on the day
- A call one hour before they arrive, if requested.
- Installation of your furniture in the room of your choice.
- Removal of all packaging for recycling and no mess left behind.
- If you require a weekend or evening delivery we can do that too. Please let us know ahead of time and we can arrange it for you for a small surcharge.
*WHILE WE DO EVERYTHING IN OUR POWER TO STICK RIGIDLY TO THE QUOTED DELIVERY SLOT SOMETIMES EVENTS OUT OF OUR CONTROL CAN AFFECT THE TIME FRAME, WE WILL HOWEVER KEEP IN TOUCH TO ENSURE YOU’RE ALWAYS UPDATED WITH OUR ESTIMATED TIME OF ARRIVAL.
FOR SMALLER ITEMS
WE TYPICALLY DELIVER ORDERS WITHIN 7 - 14 DAYS SUBJECT TO STOCK AVAILABILITY.
IF ITEMS ARE OUT OF STOCK, WE WILL NOTIFY YOU AND CONFIRM EXPECTED DELIVERY TIMESCALES. THE STANDARD DELIVERY OPTION TAKES PLACE WEEKDAYS AT ANY TIME BETWEEN 8AM AND 6PM. IF YOU NEED YOUR ITEM QUICKLY, PLEASE LET US KNOW AND WE'LL DO OUR VERY BEST TO MEET YOUR NEEDS.
When your order is being prepared for dispatch, we'll email you. If delivery takes longer, we'll contact you to confirm an ETA.
WHEN YOUR FURNITURE IS DELIVERED
As soon as your item(s) arrive, please check them thoroughly. It's rare, but items can get damaged in transit. Please let us know within 24 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for free.
We operate a 14 day returns policy. If, for any reason you wish to return your item(s), just let us know within 14 days of receiving your order and we'll start the return. You can return it yourself, or have us collect it for a fee that can be deducted from the final refund. You must keep the items' packaging until you know you'll be keeping them.
Courier Services - Some items may require minor assembly - we're sorry our courier-partner drivers cannot assist with this due to insurance purposes and time constraints. If you have any questions about the assembly requirements of your item, just get in touch before purchasing. We strongly suggest you check every part of items that require minor assembly before you construct them or dispose/recycle any packaging.
Harper & Faith Delivery & Installation Service - If you choose for our delivery and installation service our experienced delivery teams will assemble you item into the room of your choice and take away any packaging for recycling.