UK WIDE SHIPPING | 5* RATED CUSTOMER SERVICE | CONTACT US - 0161 5183 800 | PAY MONTHLY OPTIONS AVAILABLE
sales@harperandfaith.co.uk

UK WIDE SHIPPING | 5* RATED CUSTOMER SERVICE | CONTACT US - 0161 5183 800 | PAY MONTHLY OPTIONS AVAILABLE

Delivery & Returns

In order to be able to provide a fully reliable, professional delivery service across the whole of the UK, we have partnered with ASB Delivery Services. 

ASB Delivery Services have vast amount of experience delivering furniture to over 50,000 customers each year, they’re experts in dining set, sofa and bed assembly and offer delivery routes across the whole of the UK. 

 

There are no direct delivery charges to be paid to ASB as that is covered within your order with us at Harper & Faith.

Once your order is in stock with us, we contact ASB Delivery Services who collect your items and store them locally whilst they wait to arrange your delivery date directly with you. 

Please expect contact from ASB Delivery Services with regards to arranging the best and most suitable delivery date for your Harper & Faith order. 

If you have any issues with delivery please contact them directly on 0113 345 7373 or 07807 887 399. Email: alex@asbdeliveryservices.co.uk

ASB Delivery Services hold all of the relevant credentials and insurances to ensure that your order is in trusted and reliable hands.

Please note that it is your responsibility to ensure the property that we're delivering too has adequate door space and corridors to allow our delivery drivers to successful deliver the item. If you are concerned about this please contact us prior to delivery.

 

For all handmade to order items such as beds and sofas we are currently working to an estimated lead time of 6-8 weeks for all upholstery products. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed. We are also working on a 6-8 weeks lead time for our dining set collection.

For large items we offer our very own two-man delivery and installation service to ensure that your precious new furniture arrives safely and is installed correctly so you can get on with enjoying it! Please note our white glove service on larger items is subject to an additional cost.

 

Our furniture delivery & installation service includes:

 

  • A specialist 2 person delivery team

  • Flexible delivery scheduling to suit you

  • A 2-3 hour delivery slot.*

  • A call one hour before they arrive, if requested.

  • Installation of your furniture in the room of your choice.

  • Removal of all packaging for recycling and no mess left behind.

     

 

 

*WHILE WE DO EVERYTHING IN OUR POWER TO STICK RIGIDLY TO THE QUOTED DELIVERY SLOT SOMETIMES EVENTS OUT OF OUR CONTROL CAN AFFECT THE TIME FRAME, WE WILL HOWEVER KEEP IN TOUCH TO ENSURE YOU’RE ALWAYS UPDATED WITH OUR ESTIMATED TIME OF ARRIVAL.



When your furniture is delivered

As soon as your item(s) arrive, please check them thoroughly. It's rare, but items can get damaged in transit. Please let us know within 24 hours of receiving your item of any damage so that we can collect and replace the item(s) quickly for free.

  

Harper & Faith Delivery & Installation Service - If you choose for our delivery and installation service our experienced delivery teams will assemble you item into the room of your choice and take away any packaging for recycling.

We may need to undertake additional address verification checks prior to collection of orders paid for by debit or credit cards.

 

Accepted Returns

We will only accept returns if items have all of their original packaging as that is how we can ensure the item is adequately protected on its way back to us. A 25% restocking fee may be charged - this represents the price reduction that a future buyer will expect for an item without its original packaging and the labour involved in restocking the item in our warehouse and online. Further reductions to the refund may be made if the item shows signs of use or damage and also to take delivery costs into account.

If you cancel an order that has already been shipped, or if we fail to deliver an order because you are not at home or there are access difficulties that we have not been made aware of in advance, we may deduct delivery costs from the refund owed.

 

Cancelling discounted orders

If a discount was provided when you placed your order, we'll have provided this based on you spending a certain amount with us. If any part of the discounted order is subsequently returned, this will lower your spend with us and therefore may make you ineligible for the discount. As such, we reserve the right to remove the whole discount provided on your full order from the refund you are due. Please contact us to discuss this if you wish to return part of a discounted order.