UK WIDE SHIPPING | 5* RATED CUSTOMER SERVICE | CONTACT US - 0161 5183 800 | PAY MONTHLY OPTIONS AVAILABLE
To Our Harper & Faith Customers,
As we all continue to adjust our daily lives during the COVID-19 situation, we want you to know that every decision we make in the coming days will, of course, put your health, and the health of our employees first.
To that note, we are making a number of adjustments to make sure we can continue to meet our commitments to you as we navigate this ongoing situation together:
Our delivery partners ASB Deliveries are continuing to work with our distribution centres to prepare and ship your online orders.
Enhanced hygiene process and adjusted staffing hours have been implemented in all of these locations, despite this our delivery service is still at our usual speedy pace. Additionally, we are working closely with our delivery service providers to ensure safe contactless doorstep delivery of your orders.
The safety of our employees during this time is a priority. We have asked our employees normally based in our corporate offices across the UK & Ireland to work from home, including our Customer Support team. Like so many of you, they are now trying to balance their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you when you need it. This may create longer response times than we want, but we are committed to serving you as best we can.
With the safety of our employees and customer in mind, we have temporarily stopped our free rubbish collection during delivery service. Recycling is important to Harper & Faith and we have had to make this decision heavy hearted with everybody's health in mind.
We will continue to do our very best to maintain our reliable and quick delivery service with our partners ASB Deliveries. Thank you in advance for your patience and understanding.
Your Team at Harper & Faith UK & Ireland